I called to begin the process of moving my son's internet to his new flat; I was assured that it would remain operating in the old premises until activated at the new, but the next day the NBN box was flashing yellow and no internet was available. Numerous phone calls later and I get a different answer every time; a second account was set up by TPG and I have been charged for this, so I am now paying for TWO services which don't work. I was told someone from Customer Service would call me to arrange a refund, and that my son's internet hadn't been disconnected, there was a fault and someone from faults would contact him. No one has been in touch, I have spent hours on the phone to TPG this week and still have no connection. Not good enough, I need help with this NOW please as we are using my son's phone as a hot spot and it is costing me heaps to keep topping up his data. ... View more