Hi Ahra_G Thanks for your response. After readung through your information l now believe the problem is the new sim has expired as it is over 120 days since l received it. l really don't know what to do. l have phoned every number on your website, but go on hold for an hour and then the call drops out. l sent a private message to "Dann" who first advised l should just ignore the message!!! After l responded he advised he would get somebody to phone me back if l sent him my details. l did this on Wednesday, but have had no response and no call back. What is the point of ordering a new sim if l cannot get help to activate it as l have no working phone to receive the code by text. Can somebody please help me? l have been without a mobile phone for a week now and cannot see TPG doing anything to rectify this problem. Julie ... View more