I called support again and managed to get through and partially solve my issue.   The issue with not having the 'Edit Payment Details' button was fixed by logging into My Account using my mobile number. I was using my username and thus this somehow didn't provide the right access.   Anywho, I provided the customer support agent with a valid debit card to enter for me and a short while later the mobile was reactivated and working. BUT I a few hours later I received another text message advising that payment had failed again?   The mobile service is running, but the payment is 'pending' in my card account so we will have to wait and see for confirmation. ... View more

Can someone please help? My mobile service has stopped working due to failed payments. I’ve received messages of failed payments for my mobile. But the payments for my internet have gone through successfully!? How does this happen? They’re on the same account with the same payment details? I also haven’t updated payment details recently. I’ve logged into the ‘new portal’ and saw that the payment details were incorrect but the button to update them isn’t available. So I’ve updated my payment details in the old user account portal. Then I tried the ‘Make a Payment’ option in the new portal and was still unsuccessful. I’ve tried calling TPG support but haven’t been able to get through due to long wait times. Now my mobile is inactivated. Regards, NewPortalFail ... View more