Help!! All the necessary lights on the modem are on, instructions have been followed exactly, but we keep getting stuck on the ‘auto configuration’ window, we have tried waiting it out, rebooting, resetting and also using the IP address web page for manual configuration but it won’t load on any device. We have tried calling TPG but get left on hold for 40 minutes then hung up on ... View more

After setting up my modem, it keeps saying it is waiting for auto configuration, however it’s said this for hours on end, we have tried factory resetting, turning it on and off, as well as trying to access the link 9.xxx link that is shown in the manual for manual configuration but this page never works. ... View more