Just moved into the new building and it looks like our NBN box is missing all we have is the nbn coaxial cable coming in that doesn't connect to the modem you guys sent. In the pictures the last tenants had when we bought the place they had a black box I am assuming is the NBN box and that isn't here any more. If that isn't the case then you guys have sent a modem incompatible with the NBN cord in our apartment, please assist with my problem. ... View more