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About PeteSA

since ‎10-02-2022
‎17-02-2022
PeteSA
Level 3

Re: Cannot Transfer Mobile Number Away From TPG

by Level 3 in Accounts and Billing
‎13-02-2022 07:09 AM
‎13-02-2022 07:09 AM
Hi redelephant and thanks for the tip.   I assume you mean that you had success by using your "new" Customer ID/ Account Number.   If so, I'll give that another go at my local Telstra shop. Cheers Pete ... View more

Re: Is my Customer ID Number my Account Number?

by Level 3 in Accounts and Billing
‎12-02-2022 12:11 PM
‎12-02-2022 12:11 PM
TPG have sent me a copy of an invoice which confirms that my "Customer ID Number" is in fact my "Account Number" ... View more

Re: Cannot Transfer Mobile Number Away From TPG

by Level 3 in Accounts and Billing
‎12-02-2022 08:48 AM
1 Like
‎12-02-2022 08:48 AM
1 Like
RedElphant,  I'm having exactly the same problem and will let you know if I find a solution.   TPG are going to ring me today (Saturday) ... View more

Is my Customer ID Number my Account Number?

by Level 3 in Accounts and Billing
‎11-02-2022 07:22 AM
‎11-02-2022 07:22 AM
Hi TPG, Is my Customer ID number my Account Number, or is there a different  Account Number that I can't see via the "My Account" pages? ... View more

Re: Moving Mobile Phone Number to Another Provider

by Level 3 in Accounts and Billing
‎10-02-2022 04:16 PM
‎10-02-2022 04:16 PM
I received a phone call from TPG at 3.15pm  today (not the arranged time), and was provided with my account number to enable me to migrate my phone number to another provider.   I have found that the number that the caller gave me was my New Customer ID, which I already knew, and which the Telstra staff tried unsucessfully yesterday in attempting to migrate my mobile phone number from TPG to Telstra.   I would like to get this matter resolved, and the call today was of no assistance whatsoever. ... View more

Re: Moving Mobile Phone Number to Another Provider

by Level 3 in Accounts and Billing
‎10-02-2022 10:42 AM
‎10-02-2022 10:42 AM
PM sent.   Thanks for the prompt reply.   ... View more

Moving Mobile Phone Number to Another Provider

by Level 3 in Accounts and Billing
‎10-02-2022 07:46 AM
‎10-02-2022 07:46 AM
I wish to move my mobile phone number to another provider (Telstra), but can't identfy my TPG Account Number to enble to transfer to be made.    The number that I assumed would be my TPG Account Number is my "Customer ID" number, which has been unsuccessful in attempting to port my mobile number over to Telstra.   Perhaps you could email me the necessary Account Number.   The reason for changing to Telstra is that unfortunately TPG provides poor coverage at my home and also while in travelling in Oz on holidays. ... View more
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