I had to cancel the service. On 11/03/2019 I called TPG and asked if you have solved the issue. They said the issue was from Telstra and now all clear and you will be able to access the Internet straightaway. I told them I will only join TPG if things has been fixed. They said yes. So I joined and paid $160 + 59.99 advance on 11/03. They said by 5 days it will be active. I called them to help me to adjust the On 18/03/2019. The lady over the phone told me there is a problem in your unit so not able to connect the internet. I asked that lady what’s about Telstra lines and all the issues, she said it is fixed but issue is in your unit. So a TPG technician was scheduled for 22/03. On 22/03 - I cancelled my job. A technician comes and says there is no issue in the unit or building but with Telstra. And they said there will be a technician from Telstra on 27/03 from 8am-12pm Today on 27/03 - I called TPG at 0900 as I was scared and has lack of trust on TPG. I asked if Telstra technician is coming and lady on phone said he is. 10am - callee again and asked if technician is coming they said wait because it’s not 12 yet. 1115am - called TPG and asked again. We were on the phone till 1245, talking about issues and all that. And then what - TPg says appointment is cancelled and is rescheduled for 01/04. Is this serious ? That’s how you treat your customer ? Why I was told lies and given wrong information ? Every time I call TPG, they have same sentences and words to say to me. Apologies, work load, sorry we will reschedule and all that. Who is responsible to provide a satisfactory service to a customer ? When a customer doesn’t pay they you take action against customer. What about when you lie, give wrong information, hold a customer for hours and hours, don’t come up with a solution ? What is your time frame to fix an issue ?? ... View more

Five weeks.... still same... don’t have internet at all. Team is not able to help but being very unprofessional. They have been delaying and giving me a different date every time I call. Every person I talk to say the same thing.. I don’t know about this and that. They have deducted money from my account despite no service from five weeks. When asked for return they did not. Asked them to cancel my service but no help. I don’t know where to go for help. Staff is not helpful at all. They put calls on hold for minutes and minutes then come up with same anwer either giving next date or saying they don’t know. Very frustrated ... View more