Hey,  Mherath747  Welcome to the community! It seems that the NBN box was damaged by the storm, send us a Private Message with your account detials (Username/Customer ID together with the address on file) to proceed with initial assessment.  How do I private message (PM) in the community    Regards,   @Mherath747 wrote: After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Resetting and power cycling does not resolve the issue. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH.   ... View more