Hi Ahra Thanks for this, but as I said in my reply I called your help desk (there was a pretty long wait due to the high volume of calls after the thunderstorm) and they put in a works order to NBN, and in fact they are coming out on Thursday (well they say they are!) to supply a new connection box. And TPG has already shipped me a replacement modem/router. So all in all pretty good service! Thanks for your help. Regards Fred ... View more

Same thing happened to me. After a very close lightning strike, both the NBN connection box and the TPG modem/router showed no power lights. The mains circuit was OK (PC worked) and both plug pak power supplies (12V DC) were working. So the innards of both bits of equipment were obviously fried. After a very long wait at the end of the TPG help line I got served. They did apologise for the delay but were very busy due to storm damage. They cheerfully checked the line, agreed that a new NBN connection box was needed, put in a request to NBN, and ordered a replacement modem to be delivered in the next couple of days. Problem was handled very efficiently despite the long wait. So hang in there with tryong to contact customer service! ... View more