Hi I would like to inform you that payment using my debit card was far from immediate. It took at least 3 to 4 business days. That matter should be well known by now. No I don’t require help with topping up. I needed help days ago to sort the issue caused by TPGs poor computer systems mentioned above. ... View more

Thank you. I’m still not sure about that. TPG customer assist staff are 50:50 on the question of debit cards. I have the instance of a prepaid top up using debit card taking over 4 business days. I have also had the payment occur immediately using the same method. ... View more

Issue still unresolved PM sent See if you can fix it. Tech support are unable to sort this issue. Good luck! ... View more

I have followed this method perfectly. TPG support staff have also tried. All four attempts at topping my mobile account with pre paid using a Visa card have not worked. Further more money has come out of my bank, one of the attempts was successful so I have actually paid. Yet i still can’t make calls or send texts. Been trying to fix this for days. I am in the middle of going for job interviews and buying a house. This is unacceptable to say the least. Please do something TPG so I can use my phone! I am paying for 5 mobile accounts and an NBN account🤨 Do you actually want me to go find another provider? ... View more