dear BasilDV i clicked on your name and could not get the send message icon to send you a personal message.  another example of a useless IT system. i used windows and Apple OS without any success peter   ... View more

Dear Mr Inaki , CEO TPG   I am aware that this email is directed to you which is not normal as you have other more important things on your plate. However I am writing to you so that something can be done to improve the services of your call center and accounts dept based in the Phillipines who have frustrated and angered me. These are the issues: These seems a lack of tracking of communication with different people of your call center. Everytime I contact the support or accounts dept I have to repeat same information about this issues over and over again. Perhaps some recording system should be implemented. The phones numbers provided at the end of their emails do not connect me to the appropriate personnel or the connection drops out after a few seconds The website that your company provides is archaic and useless as it does not work on an iPhone 12. It needs an update The app that your company provides does not work. It looks like it has not been updated for years and has become obsolete wit the updating of operating systems. There seems a lack of common sense amongst your call centre personnel. I appreciate security is important BUT they work like a zombie without common sense. I think this is largely due to the lack of tracking of communication at your call centres. It needs an urgent overhaul!! My apologies for complaining but I could not get any resolution or help with my issue: changing my direct debit instructions from credit card to bank account when my credit card was stolen Thank you your patience and I hope this will help you to direct it to the appropriate person to improve your company   Peter ... View more

It is very bad. This morning I found that I was debited THREE times for the same invoice . Surely the accounts dept could be more diligent. I am not able to contact the supervisor of the accounts dept as I was not given access to his contact information Can Mr Teo sort this mess in his company? ... View more

I have had same experiences with the call crntre which is located in the Phillipines. My wireless internet service was very unstable which made it difficult to run lectures on Zoom. I also had problems changing direct debit from credit card to bank account when my credit card was lost. It took many (6) calls and many hours waiting for response. The numbers given were for nbn connections and had to be redirected when I advised the person it was wireless internet. It is surprising that a big IT company can’t sort their IT system . The TPG app is absolutely useless- another symptom of complacency. I am a Malaysian Chinese (like the owner of TPG) and am shocked with the terrible service and complacency of TPG.I hope someone in the company will look at this post and rectify the issues. TPG, please Get better call centres who have common sense rather than reading the same statements repeatedly without any common sense ... View more