Hi Support, I am also unable to see the private message option. Please help! I need to reset my password URGENTLY so I can update my credit card details, otherwise, it will disconnect.  Thank you Joyce ... View more

Hi Support, I'm also having the same issue. I have tried resetting my password several times to no avail. I have also checked my spam and junk folder but cannot find any link to reset my password. I URGENTLY need to access my account to update my credit card details, otherwise, my internet will disconnect.  Please help. Thanks Joyce ... View more