Hi Team Have been having connection issues for a while now but have left it in the hope it will go away.   Today i have lost severice 4 times which means its getting worse.   Have reset all of the equipment a number of times disconnected devices, lost connection on wireless and hardwired devices. Can someone jump on and identfy why i keep loosing connectivity as im not able to work from home effectivley.   Thanks ... View more

Hi Guys   how long does itr take to show up bandwidth upgrade after the email to say it has been done?   thanks   Bob ... View more

Hi TPG,   After waiting for NBN for so many years and placing my pre-order for NBN 50 in April this year  for May provision date to only see it bounce out and out which is of no fault of TPG. Finally Dec 21st 2018 came and i was informed that i had to still wait for TPG and NBN to sort out the provision i was looking at an install date of after Christmas. I requested the self install kit for FTTC which would speed stuff up. The pack cam on the 3rd of Jan and I installed the equipment and waited, only took about 10 mins and i have Internet. I check the speed and it was the same as the ADSL 2+ i had but it began to speed up until it reached 12mbps at which it stopped. I left it a while and tested again still 12mbps so i called the technical people and after being bounced around a bit i spoek with someone and they told me it would take around a further 24hrs as it was with NBN to open up the full 50mbps speed.    This afternoon i followed up again as there was no change in the speed i was still on 12mbps, again bounced around a few people but it was identified I had been provisioned with the standard 12mbps package not what I ordered back in April 2018. I was then bounced to the team that should have been able to upgrade my package to what I had originally order, you would think. Nah wrong after speaking with then they said i could upgrade to the NBN50 package no problem but i had to call back on tomorrow to place the order,What!!! I then asked her to explain why, why should i call back when you have provisioned the service incorrectly, and why i had to wait until Monday for TPG to correct their mistake? Reluctantly she said it would be done tomorrow but she took no details from me until i challenged and gave her the original order number. Details where exchanged and when I questioned the cost would i be charged again she didn't seem 100% sure.   So TPG please can someone sort out my issue, provision the service I requested in April with my pre-order of NBN50, confirm that you wont be billing me twice this month. TPG Own it please. ... View more