Hi @usandpussy, your modem has the latest firmware.     If you are connecting all your devices via Wi-Fi, these community articles can help you improve the wireless connectivity performance.   Easy Steps to Improve Wi-Fi Connection In Your Home   Wireless Channel on your modem - what is it and why should I change it?   Wi-Fi troubleshooting steps - No Internet/Connection     Otherwise, please check if the connection is also dropping out on a device directly connected to the modem via ethernet cable.   Let us know if the issue persists. Thank you. ... View more

Hi @usandpussy,   We are glad to know that your service is now working. We will pass this to our Engineering Team. Please be advised that a billing adjustment will be subject to approval and investigation. An assessment will be done once the escalated fault is fixed; updates will be provided by our Engineering Team. Let me know should you require further assistance. Regards, ... View more