It is clear to me that TPG has probably become the worst possible service provider with absolute disregard to its customers and a pathetic service delivery. Even this forum and its moderators seem unable to resolve issues.   Besides compalaining to Telecommunications Industry Ombdusman, What is the mechanism to escalate the complaints with TPG? Or is there no internal mechanism at TPG????? ... View more

How do I complain to someone senior in TPG, before escalating the matter to Industry Ombdusman? I have been a TPG NBN customer for a very long time and changed home recently. Moved my NBN account to the new location with no issues. Within less than a week, TPG offered me 5G connection which I accepted. 5G modem was sent to me with instructions to use 5G connection for a week before switching to 5G connection. My NBN connection had an email which I was told, could not be transferred to 5G account and I was advised that TPG will transfer my NBN account to an email only account and I will have to pay an annual charge which I was OK with. Accepted my 5G installation after a week and a new account was set up. I have been chasing TPG customer service team for converting my NBN account to email only account with numersous promises that it will be done but nothing has happened and I receiving emails that my NBN account will be disconnected due to an account charge which actually needs to be reversed and I should be charged for annual charge for email only account. Getting no action insptite a so many phone calls to TPG. Really really fed up. ... View more