Thank you for the explanation. It is clear for me.     mcdvoice ... View more

I am also having the same Issue. Did you get any solution?       ... View more

@Crestmead wrote: My internet has been down from about 1am. I checked for outages in my area (none), I downloaded the app and checked the connection (no data and no internet), I’ve turned the modem and nbn off and back on hoping they’ll reconnect (no luck), my husband did a hard reset of the modem and reconfigured (I just checked and it says ‘DSL Disconnected’ on the internet connections page). I’ve sent through two requests on the app and I’ve tried ringing twice but I didn’t realise they closed at 7pm (I’m sure website said 10pm). I’m still going through the support links hoping I find a solution. I’m hoping this will be a quick fix as my family needs the internet for work Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don't skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem. To restart your equipment, unplug the power cable for 60 seconds and plug it back in. ... View more