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Mchunky · ‎12-03-2022

Not sure which number they tried but my mobile log is as barren as our internet connection :) I've sent you a private msg with my mob just in case (same as on my account) for contact so there isn't any 'miscommunication' in the future Thanks for the ETA thou will inform others

Mchunky · ‎12-03-2022

Hi Angel. No one called me. Checked my mob contact in my accounts and it's correct and have had my eyes glued to it waiting for a call. Did they actually try to call? Obviously they didn't try to call the 'landline' as that would not be working due to the fault? Mobile number would be the best (and correct in my account) Did they give some form of what might the issue be and rough ETA for turnaround? Thanks

Mchunky · ‎12-03-2022

Thank you for the response. Both NTD and modem connected and powered on. I'll sit tight till someone contacts me (hopefully sometime today?) If there is an extended delay getting back online, will remuneration be automatically applied for the time off line or will I have to manually request it? Thank you.

Mchunky · ‎12-03-2022

Hi all, just trying to get in contact with anyone for support for an NBN outage/issue for my site since yesterday. Lodged fault ticket yesterday and also send msg. No response yet. Ticket 12188924 Tried calling the support line as well but after being on hold for over 2 hours auto msg stated can't help at this time and hung up. Attached I know I'm paying less at tpg compared to bigger telcos as the customer support is poorer/lacking compared to them but come on. Just want to speak to someone and confirm what the issue might be and move on.

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About Mchunky

Re: Technical support / internet down

Re: Technical support / internet down

Re: Technical support / internet down

Technical support / internet down