TPG Community

SandeepK · ‎21-01-2019

Hi, Can I know what is the progress on my request? I know that Telstra has rescheduled duration up to 26th Jan. But want to ensure I don't get sorry message again on 26th and postpone for one more week. This is overall fourth time reschedule. Please ensure that services are up and running by 26th Jan. Regards, Sandeep

SandeepK · ‎17-01-2019

Thanks for your response. Your Engineering team will also provide same update, I know this based on the previous interactions. Please yourself talk to engineering team and ask them to get the connection by today as mentioned in my previous post. There is no point for me to talk if they are not able to resolve issue. Thanks, Sandeep

SandeepK · ‎16-01-2019

Hi, I was asked to wait till 17th Jan for Telstra to fix the problem. But to my shock just now I.e. one day before 17th and after waiting patiently this long,I received message saying appointment has been rescheduled up to 26th Jan. This is not acceptable anymore. Stop taking your customers for granted. I am following up frequently since almost a month but still you guys are not able to activate the service. I can't wait any longer for your services and I don't need your apologies. Be in my position and understand the situation. I don't want to loose any of my time further in writing and calling you guys. If you are not able to completely activate the internet by tomorrow please refund my money and I will look for alternative. Pathetic service! Thanks, Sandeep

SandeepK · ‎16-01-2019

Hi, I was asked to wait till 17th Jan for Telstra to fix the problem. But to my shock just now I.e. one day before 17th and after waiting patiently this long,I received message saying appointment has been rescheduled up to 26th Jan. This is absolutely not acceptable. Stop taking your customers for granted. How come you make so much delay instead of me following up frequently since near to month. I can't wait any longer for your services and I don't need your apologies. Be in my position and understand the situation. I don't want to loose any of my time further in writing and calling you guys. If you are not able to completely activate the internet by tomorrow please refund my money and I will look for alternative. Pathetic service! Thanks, Sandeep

SandeepK · ‎10-01-2019

Sure we can chat on Facebook messenger. But I expect response there please.

SandeepK · ‎09-01-2019

Hi, Looks like installation didn't happen this time as well. And no one cares to update the case until I approach you guys at the end of the day. Can I know what is the exact problem in provisioning the service? Why there is so much disconnection between TPG and Telstra? Will I ever get the connection at my new place? Is there any other forum I need to raise my concerns? Please understand that I am so much dependent on the internet for my daily job. This issue is impacting me a lot. If you are not having the control on provision date please refund my money so that atleast it would save my time and your time. I never had this kind of problem with TPG NBN broadband. With that experience I again opted for TPG at my new place but you are proving me wrong. Thanks, Sandeep

SandeepK · ‎08-01-2019

I still see the scheduled installation date as 7th Jan in the TPG site. New date has not been updated yet. I am actually looking for assurance that installation will be done atleast tomorrow I.e. third rescheduled time.

SandeepK · ‎07-01-2019

It's so frustrating to know that installation has not been done as per the schedule. This is the second time tpg blocked time for installation and it failed again. After the first failure i requested TPG to ensure to get the installation right at the second schedule atleast. When ever I call the customer care I get the same status which is available in the portal though I want to know more and right info. And standard reply I get is Telstra hasn't got back. Please understand I paid money to TPG not Telstra, so it's your responsibility to get the things done by Telstra. You guys are very prompt in collecting initial installation amount and it would be really good if you can show the same promptness in providing the first service I.e. installation. I have already conveyed that there is lot of dependency on internet connection to carry out my daily job. I am not sure how you will compensate this. I request to get this installation done quickly. If it's not possible please pay back my money. Thanks, Sandeep

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About SandeepK

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

Re: TPG failed to install internet connectivity twice

TPG failed to install internet connectivity twice