My internet has been very slow in the last 1-2 weeks while streaming movies. Do I need to upgrade my firmware? My modem is very new. Firmware Version:2.0.0 0.9 v603c.0 Build 210926 Rel.15288n Hardware Version:VX420-G2v v1.0 00000000 ... View more

I wanted to switch from ADSL to NBN but the TPG rep set up a new account for me instead. Another TPG rep realised her mistake and closed this new account and “switched” my old account instead. I only received my pre-payment of $64.99 for the “wrong/new” NBN account after 2 whole months and NUMEROUS phone calls to TPG. However, $10 shipping of the modem was deducted from my refund. Why is that? The whole fiasco was a mistake made by the first TPG rep. Why should I pay for shipping of the modem when I never used or even received at all? ... View more

I just upgraded from ADSL to NBN with a free NBN modem from TPG. Is this modem unlocked and can it VLAN tag? ... View more