Hello there! I'm currently considering cancelling my NBN connection with TPG as I have found a better offer with another provider. Prior to asking for cancellation, I wanted to ask a few questions, as there is much conflicting information found in this forum and elsewhere. Q1  I'm aware there's a 30 day cancellation period. I've been told over the phone with your team that if the cancellation notice period should end in the middle of a billing period, that this will be pro-rata (I won't pay for a full month). Can you please confirm this is that case?   Q2  I assume TPG will continue to provide NBN service up until the end of the notice period? Q3  I've been told over the phone that my router is locked to TPG (I have a Huawei HG659 that was pruchased from you on commencement of the my plan). From what I've read on other posts you do not lock the router and it will work with any NBN provider, with the exception of VOIP, is this correct? Thank you in advance for your help in answering the above. Can you please provide your answers in writing.   -Reiko ... View more