Hi, My customer number is *******. I had recently moved house and request TPG to install internet in my new house 2 weeks ago. The scheduled installation from both TPG and NBN is on 17/03/2022, 1pm-5pm. I had received multiple notifications to request me to have someone at home. I took an half day off from my annual leave for the installation. However, no body showed up at all and I did not receive a single notice or call from TPG for the non-show. I called TPG customer hotline in the evening and the staff told me that the installation will need about 2 months waiting time due to NBN’s problem and can be only done around May. I don’t think without internet for 2 months is acceptable. Nowadays there are so many things need online such as zoom meeting, replying email, video conferencing etc. And I think not showing up during scheduled day is not very professional. I had taken an half day off for the appointment. Please do something TPG. Being customer of TPG for 3 years with no problem at all, but this time round it is so disappointing. ... View more