Welcome to the community!
We are sorry to know that you are having difficulty with the speeds you were receiving.
I was able to locate your account details using your community details and seen that you have been in contact with one of our Technicians yesterday and performed basic troubleshooting. Finding shows a possible line fault and a multiple dropouts on the line causing slow connection.
This has been raised to our Engineering Team for further test and investigation. We'll chase this up; updates will be provided by one of our Engineers.
Let me know should you require further assistance.
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