This might seem like the dumbest question, but here goes. Telstra was getting way too pricy, so I made the switch to TPG NBN. I signed up on Thursday, assuming it would take a few days. I then cancelled my Telstra NBN on Saturday. All was fine, Telstra said it would shut down in 48 hours. I’ve been receiving quite a few emails and phone calls from TPG about having no connection active yet, so I unplugged my Telstra modem and attempted to set up the new one. (ASUS AC 1500). I’ve connected to the router online to the required settings in the TPG instruction guide. I get nothing but a DHCP failure every time. I rung support, they guided me through the same process and configurations… same result. When I switch back to the Telstra smart modem, internet works. Dumb question- Do I have to wait until the Telstra shuts off/disconnects before I connect to TPG? Is this why it can’t establish an IP address? Because the Telstra network is still available? Thanks! ... View more