Basil, Thanks for the reply.   As you outlined I rang Telstra and spoke to their Technical Department about porting the number. Telstra have advised me that the number is still with TPG and that they can not assist us in porting the number and the only provider that can facilitate the porting is TPG.   Telstra advised us that all incoming calls for the number are being routed to TPG and in the phone number database the number is listed as being with/at TPG.   Their advice was to contact TPG and ask TPG to recall/reclaim the telephone number from quarantine and have it re-activated so that the number can be ported to the other provider.   Can you please advise when this can be done so we can arrange for the number to be ported out from TPG.   Thanks in Advance   ... View more

Hi Ahra,   I am not willing to accept that answer and request TPG treat a previously loyal and long standing customer better than that. Particularly as during the numerous phone calls I have made to TPG's call centre staff over the last month have provided me with information contrary to what you stated and those staff were far more willing to be helpful than you are being at the moment.   On three seperate occassions from 18 February to the 4 March different TPG staff have told me categorically that the number and account can/would and/or had been re-instated by TPG and that it was ready to be ported to the new provider. Why would they have done that if it wasn't the case?   This is the advice I've been given as being the only way this can work. I just want to once and for all sort out this issue, and I request TPGs assistance by doing the following: You will need to ask TPG to reinstate the phone number. The number should still be in quarantine and is able to be recovered so the number is able to be ported out again. The number is still listed, as a TPG number, and even if given back to Telstra the number will still be able to be retrieved. Please ask your current provider to: - Reactivate your Account with TPG - Retrieve the Phone Number from Quarantine, so it may be ported out. - Setup a Divert from 039XXXXXX8 to 03XXXXXX01 once number has been retrieved from quarantine. - Once retried from quarantine TPG to advise you of this.   Once you have been advised the number has been retrieved from quarantine, the porting process can be attempted again. If the number is not retrieved from Quarantine and put onto an active account with TPG any phone port submitted will fail.   SQ data of phone number: 6139XXXXXX8: Passed Qualification Assigned Carrier: Telstra Corporation Ltd Current Carrier: TPG / Soul Pattinson Telecommunications Pty Ltd Third Party: Yes Charge Zone: MELBOURNE I'm happy to supply the XX'd out numbers above as a PM (as this will allow us to receive calls on the number while the port takes place). My TPG Account was still in a positive balance when I was porting away and should have money still left in it to put towards any costs involved in this process (if there are any for some reason).   Please advise as to when this process is under way   Regards, KFarr ... View more

Hi,   Following up on this request as no email has been received as yet by us in relation to this. When should we expect this email?   Regards,   ... View more

Shane,   PM sent.   Thanks Kevin ... View more

Hi Shane,   I'm aware that the porting needs to be done at the other providers end, I just need assistance re-activating it to do that.   Do you want me to post the details here, or should I PM you those details?   Kevin ... View more