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About GlennM

since ‎02-04-2022
‎02-04-2023
GlennM
Level 2

Re: Delivery incomplete when sending to tpg.com.au (again)

by Level 2 in Broadband Internet
‎29-03-2023 04:15 PM
‎29-03-2023 04:15 PM
Hi @BasilDV    You were the mod I sent all the info to when it happened in Dec last year.   I have sent you a PM with the mail header from the bounce back I received when sending from my Gmail to my TPG email.   Thank you. ... View more

Re: Delivery incomplete when sending to tpg.com.au (again)

by Level 2 in Broadband Internet
‎29-03-2023 04:03 PM
‎29-03-2023 04:03 PM
Here's the error msg   ... View more

Re: Delivery incomplete when sending to tpg.com.au (again)

by Level 2 in Broadband Internet
‎28-03-2023 09:55 PM
‎28-03-2023 09:55 PM
Hi @Ahra_G    I have sent a PM with the exact error msg, please let me know if you need any other information.   Thanks for your help. ... View more

Delivery incomplete when sending to tpg.com.au (again)

by Level 2 in Broadband Internet
‎28-03-2023 05:26 PM
‎28-03-2023 05:26 PM
Trying to send emails to my TPG account and to a friends TPG account from Gmail and I keep getting delivery incomplete errors.   Exactly the same issue as a request I raised on 03-01-2023 11:21 AM titled "Delivery incomplete when sending to tpg.com.au".   Could someone please look into this.  I am getting bounce backs from emails I sent yesterday.   Thank you. ... View more

Re: Delivery incomplete when sending to tpg.com.au

by Level 2 in Broadband Internet
‎03-01-2023 12:57 PM
‎03-01-2023 12:57 PM
Hi BasilDV,   PM sent, thank you for your help.     ... View more

Delivery incomplete when sending to tpg.com.au

by Level 2 in Broadband Internet
‎03-01-2023 11:21 AM
‎03-01-2023 11:21 AM
Trying to send emails to my TPG account and to a friends TPG account from Gmail and I keep getting delivery incomplete errors.   Still can't send as of today.  ... View more

Re: Can't make outgoing calls as of 1-04-22

by Level 2 in Home Phone/Voice
‎06-04-2022 10:29 AM
‎06-04-2022 10:29 AM
Sorry for the late reply.  I called support and the issue has been fixed.  Not sure what was wrong as no one called back to let me know the phone just started working. ... View more

Re: Can't make outgoing calls as of 1-04-22

by Level 2 in Home Phone/Voice
‎02-04-2022 05:52 PM
‎02-04-2022 05:52 PM
Hi @Ahra_G    No it hasn't.  I had a speed change but that was about 6-7 months ago.  Nothing on my end has changed, it's definitely on TPG end and everything I have read/researched points towards TPG not allowing outgoing calls because of a lack of credit on the account.  However there is credit in my account.   The issue is that the status on my phone account states "Unfinancial" which I guess is a flag in your system?   Thank you for your help ... View more

Can't make outgoing calls as of 1-04-22

by Level 2 in Home Phone/Voice
‎02-04-2022 02:52 PM
‎02-04-2022 02:52 PM
Hi TPG,   As of yesterday I am unable to make outgoing calls, there is a dial tone but as soon as any number is dialled it gets an immediate busy signal. Incoming calls work fine.   For some reason my account is showing two different plans under NBN Home Phone Tools. The 'active' plan is showing a status of "Unfinancial" however there are funds in my account and I have no way off adding funds because the only option I have under the plan is "NBN Home Phone Usage".   I have rebooted the router, NBN box and tried different phones.   I notice there are dozens of posts regarding phone issues.   I'm disabled and use/rely on the phone a lot so any help would be greatly appreciated.   Thanks ... View more
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