TPG Community

nguyenhachau93 · ‎07-04-2022

Hi guys, thanks for the helps up here. I got my Google router connected directly to ARRIS NTD and it has been working. However! Google is still saying that Double NAT issue is still there, and my IP address is still a private IP address. They also confirm that VLAN tagging is still on (but the google wifi is still working for some reasons). What should I do next? Do I reach out to TPG to ask them if they can turn off VLAN tagging?

nguyenhachau93 · ‎06-04-2022

Hi@david Would the issue persist because the Google router does not support Vlan id tagging. I have read in other posts that even on BYO the HFC connection would still assign me to a specific Vlan ID tho :(

nguyenhachau93 · ‎04-04-2022

Thanks Mate, I have switched onto BYO plan with TPG. I'm waiting for it to be activated. Is there a way to check if I'm already on BYO plan? So I can just get rid of the Archer Router and use my google wifi straight on. EWAN interface can't be bridged. I'm literally stuck. I don't know why Double NAT suddenly appears and it is so so bad this time around.

nguyenhachau93 · ‎03-04-2022

I have been reaching out to get TPG support for at least 2 times before, 7 different people all saying I need to call TP-Link to ask for help. They say I can't put ARCHER1600v in Bridge mode due to NTD and router combo issue. Can anyone point me to the right direction so I can set up my google wifi for once and for all? Thanks I'm on HFC connection with NBN. Having Archer1600v as router. 1 Google main point and 1 extra point in the bedroom.

TPG Community

About nguyenhachau93

Re: Having double NAT issue with Google wifi and TPG techs keep saying there is no way to fix

Re: Having double NAT issue with Google wifi and TPG techs keep saying there is no way to fix

Re: Having double NAT issue with Google wifi and TPG techs keep saying there is no way to fix

Having double NAT issue with Google wifi and TPG techs keep saying there is no way to fix