Hi David64   Does the NL1902 have a label with the real manufacturer and model number? NO it only has Vodafone branding on it .. and says model NL1902 01 01     What type of NBN connection do you have? Fixed wireless (4G) , so not really NBN     Regarding  tpg.com.au  , does it always fail or only sometimes?   Its failing always now   Is the laptop using ethernet or wifi when it fails? Wifi usually, but also tried ethernet cable and same issue   How does it show up in the browser? Timeout error message? Or, does nothing?   It waits for ever - no error message Its the same for other sites that I cannot get to - I am a Monash University Staff, there are many sites at Monash I cannot access, but not all.   When you can't connect, try this in Command window: ping tpg.com.au   It does not ping tpg.com.au, but at the same time I can ping other sites, eg: microsoft.com.au, abc,net.au - no problem. Youtube,com is ok too     tracert tpg.com.au   Its the same with tracert (ie works with microsoft.com,au, but goes nowhere with tpg.com.au)  Youtube,com is also fine.   If it is some other site giving the problem (eg. youtube.com, facebook.com, ...), do ping and tracert to it.   When problem happens, is it the whole internet that fails, or just some websites? just some sites - Foe example I cannot get yahoo.com.au, but I can get www.microsoft.com.au.  mail.google.com, duckduckgo.com fails.  But bing  is ok.     Any change to the lights on router or NBN box? Its fixed wireless - not using NBN box.   Bur as I said, all works perfectly fine if I hotspot on my phone instead of using fixed wireless connection.  For info I am with vodafone for phone. (So same network as TPG  ?? )   Thanks again.       ... View more

Follow up from previous   Here is screenshots of my model screen:: ... View more