We have been with TPG for more than 10 years. We changed from ADSL to NBN FTTN service when it became available in our area. We have used the TPG supplied Huawei HG659 modem router since transferring to the NBN FTTN service. We are now experiencing regular internet outages and loss of wifi connections. It is becoming very frustrating. After spending more than four hours on the phone, we had thought that we had agreed to purchase an updated modem router from TPG for $99 plus postage (apparently a TP Link VX420-G2V). My wife recieved an email stating that as long time customers TPG would provide the modem free. My wife responded to that email to check if it was a scam or not and to find out how to proceed. Since then we have heard nothing. More frustration. All we want is a reliable updated modem router that will provide us reliable connectivity to the internet, how can we get this resolved without having to be 1. Technical geniuses, 2. Spend hours on the phone being passed from one non helpful person to another and 3. In a realitively timely way. thank you ... View more

I recently ported my number from Telstra to TPG on a SIM Only Plan. I have an iPhone 7+ running IOS 15.4.1 I followed the TPG instruction to set up the Voice mail and have used dial up tech support numerous times but have never achieved correct functioning of the voice mail. I can access voicemails by calling 121, but my phone never gives me an SMS, message of notification that I have voice mail. I need to randomally call 121 to see if there are any messages. Don't tell me to simply dial 1217, or 1214, or 1218, any of the ** number sequences. None of these has worked to date. My partner has a TPG SIM Only Plan and an iPhone (running the same IOS). On that service the Voice mail works correctly. That is to say the iphone phone app voice mail icon shows messages and allows replay, it also receives notifications that a missed call has occurred and a message has been left. Please assist me. I am not willing to continue to randomally call 121 to see if I happen to have a voice mail.   Thank you  ... View more