@BalloonCow wrote: Yours is under the Service class Type 33 which means drop and wall plate are in place however the NTD is not available yet. A tech visit is likely to happen.  upsers Login    NBN service installation timeframe is 2-30 working days. Also, modem has been shipped and please expect to receive it within 3-5 working days. Thanks for the information it helped me. ... View more