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jameshujun · ‎25-04-2022

Hi Angeli, Thank you so much for your help! The trick to solve the issue is to access the "My Account" via my mobile phone number instead of username and choose "Reset Password" to set a new password. All sorted! Best Regards, Jun

jameshujun · ‎24-04-2022

Hi Jhoey, For sure, I have tried Safari, Chrome, Firefox on Mac and Windows, mobile browsers on my four phones all gave me the same not authorized error :(. Any other suggestions? From my memeory this is the very first time I have been so keen to give my money out.... Best Regards, Jun

jameshujun · ‎22-04-2022

Hi Angeli, Thank you so much for the helpful information, it provides me the right entry of accessing my mobile accounts but new problem, once I signed in, it prompted me to udpate my payment method and I did, then I received following error as attached screenshot shows. My foot passed the door but jammed. Sigh.... Best Regards, Jun

jameshujun · ‎22-04-2022

Hi TPG, It has been quite a few days that I cannot access the mobile accounts website. There was an upgrade of TPG user account website that I have to click the check other services link as the attached screenshot shows to view my mobile accounts. But starts from a few days ago, this URL stops working, whenever I click on the link, it just shows me another login page which will bring me back to the normal account page. I need access my mobile accounts page to top up my credit and now there is no entrance to it :(. Sasame, open the door please!!! Best Regards, Jun

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Re: Cannot access mobile accounts website

Re: Cannot access mobile accounts website

Re: Cannot access mobile accounts website

Cannot access mobile accounts website