TPG Community

Camera · ‎07-01-2020

I am currently using Huawei HG659 supplied by TPG. I have another spare modem which is Netcomm NF18ACV. Are the setup the same as HG659? I remembered there might be some differenct such as the VLAN ID number. Can anybody tell me the correct way to set it up to replace the Huawei modem?

Camera · ‎14-02-2019

Follow your technician's advice swithing channels for WiFi 1, 6 or 11. It doesn't work. Both 2.4G and 5G WiFi drop out. I don't have problem linking to internet. I am using my PC to send this message which use ethernet connect to the modem.

Camera · ‎08-02-2019

Anytime will be okay. I will carry the ********595 phone with me all the times. I don't have any problem on internet connection. The problem I have is the losing connection of the bands. Most of the time is 2.4GHz one. Sometimes is 5GHz. If I turn off the modem for more than an hour, both bands will come back.

Camera · ‎07-02-2019

Actually what will your technician want me to do at my end? If you want me to turn the modem off, we can schedule a time for me to turn it off and on.

Camera · ‎07-02-2019

No. No call waiting is activated. Nothing wrong with my phone and mobile provider because I continue to receive calls including the spam ones.

Camera · ‎07-02-2019

Same problem for different number and different phone. Just TPG calling got this problem. I got another voice message from TPG in my voice box @3:05pm.

Camera · ‎07-02-2019

100% not. I just received a spam call from nowhere telling me that if I didn't reply a warrant will be issued to arrest me. Only TPG calling me is not working.

Camera · ‎07-02-2019

Definitly there is something wrong with TPG phone system. I have my phone with me all the time. The signal is strong and your techician still sending me SMS and left message in my voice box at 11:12am. Something very wrong.

Camera · ‎07-02-2019

I am okay anytime, even now. My phone is with me. I didn't receive their SMS nor calls. Just voice messages.

Camera · ‎06-02-2019

I don’t know what’s wrong with the telephone system. I was here with my phone all the time and never missed a call but your technician only let message to my voice box instead of really calling me. My phone doesn’t have any missed calls record from TPG.

Camera · ‎16-01-2019

I have a Huawei HG659 modem router supplied by TPG less than a year ago. In recent months, one of the band dropoff frequently. Sometimes it is 2.4GHz and sometimes it is 5GHz gone. The most often is 2.4GHz gone. It will come back sometimes if I turn the modem off for half an hour or so but it loses again later. I have checked the setup and everything is okay. Please help.

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Netcomm NF18ACV setup

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