I tried this again just now and figured out the problem with your software. When you login using your username or ID number, it takes you to the old My Account page. I see many Customers like myself, on these forums, telling you they were never notified about this change and so we are logging on using the same details as we always have. When you are on the old My Account page, then you open View All Mobile Service Accounts and see it saying: Status    Moved to Novus At the top of that same page, it says: Looking for your other services? Click here to manage your other services. If you use this feature it takes you back to the login page. Then you follow the new instrucions and enter your phone number and password, however it only keeps opening the old My Account page. You see a flicker of the new dashboard for a split second but it opens the old page instead. The fix is Don't use Click here to manage your other services but instead choose Log Out on the right side of the screen. Now after logging out, enter your phone number and password and then it will open the new Dashboard. Once I successfully logged in and out of the new dashboard several times, I found the Click here to manage your other services on the old page did somehow suddenly link to the new dashboard. I did all this several times and got the same result, so hopefully it can help some other people. TPG need to check why the Click here to manage your other services doesn't work straight away to take people to the new dashboard.   ... View more

Also don't know why you guys don't listen to customers. You sent that generic info about how to use the account after I clearly told you I had done the right thing to sign in but it doesn't work. So your reply was useless and time wasting. Listen to what you are told, understand it and respond with a valid reply, otherwise don't bother and refer it to someone who knows. ... View more

Finally got an answer from technical assistance after waiting for 1.5 hours on phone and they fixed problem. ... View more

I have the same problem. No matter whether I enter my phone number or account number I cannot access the Novus site to view My Mobile Account details. It just keeps going to the old dashbaord saying it is moved to Novus. Please fix this.   Ps I have no idea how to send a private message ... View more