I appear to have done all of that. I didn't try run a log and see what it said. I'll do that next time I'm there, thanks. ... View more

Cables are correct. Router is a tp-link 9970. NBN connection box had, 3 solid blue lights and one flashing amber. Router had typical lights but no internet connection light. Have the router setup for WAN, Vlan, ID2, Pppoe and username and password. Is the username with or without @TPG.com.au? I tried both. The setup is for my Grandfather who lives 2 hours away, but I can be there this weekend. ... View more