Hello Basil, Currently receiving 70-80Mbps up and 20Mbps down. Lights are as per my uploaded picture. No. None of the various IT engineers that i have spoken to over the many days, at TPG, have not mentioned any resets.
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Hello, I have received a Sagemcom 5866 5G Modem. I am pluged in and using it. Happy with speed but un-happy that I dont have Green Bars to indicate that I am on a 5G network (from the tower). Customer care, IT support and website all tell my my address is in 5g area. I still have a ticket open for this matter. I do not mean devices connecting to my WIFI router as 2.4GHz vs 5GHz, im talking about 5g connection from TPG tower to my Modem. (my laptop is connected to modem via cable so no Wifi to devise issues) As far as I am awear, the 4 indicatior lights need to bee green to indicate I am pulling 5g from the tower vs orange/amber indicator lights show I am pulling 4g Signal. I am close to a window etc. I have even taken my modem on an extension cord and sat in my backyard with no trees etc and still only Amber lights. Thus no excuse for not being close to a window or other interference. Customer team keeps telling me that I have fast speeds so you are on 5g network, but the indicatoor light say different! Need to be sure / have green indicator lights to stay on otherwise this product is not as advertised. Does anyone else have this issue?
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