Hi @sagasner,   Hope you're doing well. Our technical team is now working on your case and they have scheduled another call back tonight, between 7:00PM to 8:00PM. Thanks for raising this matter and giving us the opportunity to help you. Please don't hesitate to reach out should you need further assistance. For future reference, you may utilise the following links below for some self help options:   Need help online? Please check our self help options located here: http://tpg.com.au/support Ask, answer and talk about our products! Check out our community page today at https://community.tpg.com.au   Regards, Mc ... View more