I have a number of emails to and fro with customer service and each time I get a new person who has an attention span of 30 seconds and doesn't know how to read the email trail. It has been 9 days now and I am no closer to cancelling my service. One rep suggested that I could do this via the portal. Well it has taken nearly 2 days to get to my account because I had to reset my password and the site was basically not responding even though I received the SMS verification code. I am overseas so am unable to do this with a phone call. So now I am in my account on the portal I can't see anywhere where I can cancel my service. Someone needs more training before giving out useless advice. ... View more

I started TPG's 5G Home Broadband service around 6 months ago and although it has been seemingly fault free and fast it does seem to have some major flaws. My previous service was fixed line NBN broadband that delivered a maximum download speed of 40Mbps and around 20Mbps upload. Imagine my elation when I discovered that the 5G service could deliver up to 180Mbps download speeds. However regular speed tests reveal the downside as consistently slow upload speeds of around 8Mbps and widly fluctuating downloads between 2 and 180Mbps with slow ping times of 70ms. With increasing amounts of working from home I have noticed regular network interruptions that are short-lived at 1-2 minutes but long enough to disconnect me from my office network's VPN and killing any sessions run from clients on my computer. This is happening at 1-3 times a working day and was something that never happened with fixed line NBN. What could be the cause of this or is this the way that 5G works - fast but unreliable? ... View more

I received the 5G Home Broadband modem last Thursday and plugged it in and was up and away in minutes, This is a great implementation of home internet and I hope the high speeds last. As a comparision I was getting around 40Mbps on my NBN fixed line with a 50Mbps plan. This 5G setup is giving around 180Mbps! However the following day the download speed dropped to almost zero. Upload speed stayed consistent at aroun 16Mbps. I placed a call to TPG technical support who went through some testing with me including hard resetting the modem and hiim resetting the line at his end then me connecting the modem by LAN cable to my pc. None of this made any difference and he proposed to escalate the issue. Well after a day or so the speeds have returned to what they should be and have been consistent for the last few days. My concern is that nobody from TPG has contacted me so did they fix it or was it an issue in my locality that fixed itself? I want to cancel my fixed line service but am unsure if I should until I know that the 5G setup is stable. ... View more