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About wiggum44

since ‎04-06-2022
‎13-09-2022
wiggum44
Level 2

Re: FTTC - recurring drop outs - EWAN link/ppp3 LCP down

by Level 2 in Broadband Internet
‎13-09-2022 10:15 AM
‎13-09-2022 10:15 AM
Hi @avas   it was an NBN issue, to do with the FTTC infrastructure on the street (possible damage to equipement in the pit after a lot of heavy rain) .   Nothing i could do from my end to fix - it took several visits from multuple NBN techs over a couple of weeks to eventually get fixed.   Youll need to open a ticket with TPG to get the ball rolling, who in turn will work with NBN and get a tech sent out   Good luck 🤞 ... View more

Re: FTTC - recurring drop outs - EWAN link/ppp3 LCP down

by Level 2 in Broadband Internet
‎05-06-2022 07:39 PM
‎05-06-2022 07:39 PM
PM Sent @Shane wrote: Hi wiggum44,     For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.       ... View more

Re: FTTC - recurring drop outs - EWAN link/ppp3 LCP down

by Level 2 in Broadband Internet
‎05-06-2022 07:23 PM
‎05-06-2022 07:23 PM
Hi Shane,   - I already confirmed there are no NBN outages for my area - This issue is not wireless dropouts for individual devices, but rather the connection for the whole premises dropping. As shown by the logs i posted, the EWAN link goes down, along with the PPP3 LCP. - earlier today, i rebooted my NBN modem, and also replaced the cabling between the NBN modem and the TPG-supplied router with brand new cables. - A check of the logs today shows a further drop of the EWAN and PPP connection at 15:24 GMT+10 2022-06-05 15:24:40 [5] System: EWAN link down 2022-06-05 15:24:45 [3] PPP: ppp3 User request 2022-06-05 15:24:45 [3] PPP: ppp3 LCP down 2022-06-05 15:24:45 [4] PPP: ppp3 LCP down 2022-06-05 15:24:45 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"] 2022-06-05 15:24:45 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"] 2022-06-05 15:24:45 [5] System: EWAN link up 1000 mbps 2022-06-05 15:24:48 [3] PPP: ppp3 2022-06-05 15:24:48 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2022-06-05 15:24:50 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00007604)] 2022-06-05 15:24:50 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic [redacted]>] 2022-06-05 15:24:50 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> [redacted] 2022-06-05 15:24:50 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic [redacted]>] 2022-06-05 15:24:50 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2022-06-05 15:24:50 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic [redacted]>] 2022-06-05 15:24:50 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic [redacted]>] 2022-06-05 15:24:50 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=[redacted]] 2022-06-05 15:24:50 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="[redacted]@tpg.com.au" password=<[redacted]>] 2022-06-05 15:24:50 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=[redacted]] I will send details via PM as reqeusted   ... View more

Re: FTTC - recurring drop outs - EWAN link/ppp3 LCP down

by Level 2 in Broadband Internet
‎05-06-2022 10:30 AM
‎05-06-2022 10:30 AM
I power cycled my NBN FTTC modem this morning, and the connection drops are still occurring today - at least 2 so far   ===== 022-06-05 09:17:20 [5] DHCPD: Send ACK to 192.168.1.164 2022-06-05 09:26:23 [5] System: EWAN link down 2022-06-05 09:26:30 [3] PPP: ppp3 User request 2022-06-05 09:26:30 [3] PPP: ppp3 LCP down 2022-06-05 09:26:30 [4] PPP: ppp3 LCP down 2022-06-05 09:26:30 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"] 2022-06-05 09:26:30 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"] 2022-06-05 09:26:52 [5] System: EWAN link up 1000 mbps 2022-06-05 09:26:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00005f8a)] ==== 2022-06-05 09:30:36 [5] System: EWAN link down 2022-06-05 09:30:40 [3] PPP: ppp3 User request 2022-06-05 09:30:40 [3] PPP: ppp3 LCP down 2022-06-05 09:30:40 [4] PPP: ppp3 LCP down 2022-06-05 09:30:40 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"] 2022-06-05 09:30:40 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"] 2022-06-05 09:31:05 [5] System: EWAN link up 1000 mbps 2022-06-05 09:31:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00006251)] ... View more

FTTC - recurring drop outs - EWAN link/ppp3 LCP down

by Level 2 in Broadband Internet
‎04-06-2022 11:11 PM
‎04-06-2022 11:11 PM
After having near faultless service for many months with TPG, i've been struggling of late with my connection dropping/resetting on a regular basis   Just tonight, in the space of 2 hours i've had no less that 8 occurrences of the same disconnection error , with the EWAN link and ppp3 LCP showing down and then back up (logs below)   This has been happening on and off for the last week - i have already logged tickets for this, and they all come back with "everything appears normal" - and the connection stays stable for a couple of days, and then these disconnects start reoccuring agai.   Its most noticable when on video calls, VPN conenctions (for work) or gaming - 3 things which we are doing in the household pretty much any time of day. Its becoming increasingly frustrating, and is causing me to look for a new provider if not resolved soon.   Any help would be appreciated   ===== 2022-06-04 22:32:43 [5] System: EWAN link down 2022-06-04 22:32:48 [3] PPP: ppp3 User request 2022-06-04 22:32:48 [3] PPP: ppp3 LCP down 2022-06-04 22:32:48 [4] PPP: ppp3 LCP down 2022-06-04 22:32:48 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"] 2022-06-04 22:32:48 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"] 2022-06-04 22:32:51 [3] PPP: ppp3 2022-06-04 22:32:51 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0 2022-06-04 22:33:11 [5] System: EWAN link up 1000 mbps 2022-06-04 22:33:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002691)] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x77995da6>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x7e5a255f>] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x7e5a255f>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x77995da6>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x77995da6>] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x77995da6] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user=<hidden>password=<hidden>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x7e5a255f] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.78>] 2022-06-04 22:33:13 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.78>] 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 210.185.106.226> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 2022-06-04 22:33:13 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 210.185.106.226> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 2022-06-04 22:33:13 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 210.185.106.226> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16 ... View more
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