On top of this, there’s had an NBN shortage in the area and now our NBN doesn’t work at all so we haven’t even been able to use our old network to get by. ... View more

I’ve had the exact same problem. 5G doesn’t work, it’s cost an extra $120+ to use alternate data plus I’ve lost a weeks worth of work. When I issued a complaint and concerns regarding the NBN cancellation in 7 days and no 5G they just said my internet was working fine and didn’t assist at all with fixing the internet or care about the cost and burden that this 5G internet has caused. We don’t get more than two bars and they are always orange - I was told that I don’t have it close enough to a window, any closer and it would be outdoors. Significantly disappointed with the product and customer service. ... View more