I have been with TPG for 7 years and their level of competence has dropped dramatically. I had to start a new account even though my last one I had taken to a few different addresses. I did that and the problems haven't stopped. First of all when the line was "live" the modem they provided didn't work, it was brand new! They couldnt guarantee when they could get me one so i drove myself to their offices to exchange it, a good 2.5 hour drive. I get home and the internet drops in and out. I contact them and we organise a technician. The first time he didn't show up, the second time we had organised for him to be there at 3pm . At 4.30pm I rang to see where he was and I was told that he'd been there at 1pm and it was all fixed!!! And yet it wasn't!! He was supposed to test it from my apartment and didn't, the engineer in charge even admitted to me that he had not done his job properly. After 3 weeks tpg tell me it's a Telstra problem, so I had to wait for them to fix it. It was fixed after 4 weeks of waiting fir my internet. I asked what happens with my account payments, as I had no internet for the first month, they said the engineer decides. Anyway after the 4 week wait for the internet a few days later BANG! They take another month out. I let it go as I was over dealing with them. Now a week after my internet was finally working it has gone again. I rang them and the same old stories that they've been feeding me came up again. I've Had enough, I have contacted the ombudsmen. Tpg service in all departments has dropped dramatically and is now basically hopeless. Very disappointed. ... View more