@BasilDV, we cant be waiting 20 days with a service this poor. We are paying for something that we're not getting. To even suggest that TPG would not resolve the issue unless we signed a 6 month contract is unacceptable and we will not do business with a company that would condone such a reprehensible act. We have signed up with another provider for a new connection and wish to cancel our account. I see in the FAQ's that cancellation must be in writing, but no information on where to send the whitten request, so please accept this as formal notification to cancel our service effective immediately. ... View more

Hi BasilDV. I have just had a call from a TPG representative. Apparently there is an issue with my copper line. They said they can fix it, but only if I sign up for a 6 month contract, AND it will take 15 to 20 working days. Sounds like extortion/blackmail to me. Think I'll be reporting it to the TIO and Fair Trading and finding a new provider. I can have a new (working) connection within a week. ... View more