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About stuartcoulson

since ‎18-06-2022
‎26-06-2022
stuartcoulson
Level 2

Re: Cancel one of my accounts and relocate another

by Level 2 in Accounts and Billing
‎23-06-2022 05:13 AM
‎23-06-2022 05:13 AM
If you're refering to the other moderators responses? They don't answer the question. On your website at link https://www.tpg.com.au/moving-home-support/more-information it says "Can I keep my existing TPG Username or Email? In most situations you will be able to keep your existing TPG Username and Email as we will simply move your account to your new address."   It seems asthough TPG are not understanding the question and aren't willing to explain why I can't do exactly what it says above. I have an account I want to delete and an account I want to relocate - keeping my email addresses. Simply relocate my account.   ... View more

Re: Cancel one of my accounts and relocate another

by Level 2 in Accounts and Billing
‎23-06-2022 04:47 AM
‎23-06-2022 04:47 AM
I don't have any private messages from you on this subject. ... View more

Cancel one of my accounts and relocate another

by Level 2 in Accounts and Billing
‎22-06-2022 04:48 PM
‎22-06-2022 04:48 PM
Hi,   I would like to cancel one of my accounts and relocate another. (I have two accounts at different houses)   The call centre staff can't seem to understand this request and after being sent to multiple areas I'm told I will get a callback which never happens.   Regards,   Stuart ... View more

Re: Relocation when I have two addresses

by Level 2 in Accounts and Billing
‎18-06-2022 09:08 PM
‎18-06-2022 09:08 PM
thanks for the response. I don't need the NSW account/email I just want to relocate the ACT account but have been told this isn't possible.   This doesn't make any sense ... View more

Relocation when I have two addresses

by Level 2 in Accounts and Billing
‎18-06-2022 05:12 PM
‎18-06-2022 05:12 PM
Hi,   I own two houses and two TPG accounts and associated email addresses, one in Long Beach, NSW, 2536 and the other in Weetangera, ACT, 2614.   I will be leaving Weetangera, ACT, 2614 and would like to relocate my account and associated email addresses to my Long Beach, NSW, 2536 address. I don't mind losing the account and email addresses for Long Beach, NSW, 2536.   TPG tell me I can't do this unless I pay $27 a month to keep one email address on top of our NBN fees.   This makes no sense at all and just seems like a money grab. There must be a way to do this? I would have thought it would be the same as a normal relocation when you move addresses? ... View more
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