@Rica_R Thanks, one of your team just called, will work with them to torubleshoot.   Cheers ... View more

I am on a HFC Ultrafast plan and up until May of this year I was getting almost gigabit download speeds, however we had a few issues with our connection and since then I have not been able to get above 280 on the same device (wired via a TP-Link Archer AX50 gigabit router). As I seem to now get consistantly around the 280 mark it looks like my connection has been dropped down to superfast.   I have rebooted the router and NBN HFC NTU multiple times with no change to speed.   @Anonymous  could you please look at my account and see if I'm still on the Ultrafast plan please?   Gigabit up to May Super fast since then   ... View more