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About drzuess

since ‎25-06-2022
‎04-07-2022
drzuess
Level 2

Re: Internet connection disconnecting/reconnecting every few minutes (Huawei HG659)

by Level 2 in Modems and Devices
‎30-06-2022 07:51 PM
‎30-06-2022 07:51 PM
I PM'd my account details to Shane on 26/06/22.   Do I need to send them to someone else? ... View more

Re: Internet connection disconnecting/reconnecting every few minutes (Huawei HG659)

by Level 2 in Modems and Devices
‎30-06-2022 04:22 PM
‎30-06-2022 04:22 PM
I'm still looking for help with this problem.   Has the initial assessment been done?   I really just need to know if there is a problem with TPG's connection or if it is a problem with my modem. I'm 99% sure it is the modem but I don't want to replace it until I have confirmation from TPG.   I study and work from home so I need to resolve this issue as soon as I can. ... View more

Internet connection disconnecting/reconnecting every few minutes (Huawei HG659)

by Level 2 in Modems and Devices
‎25-06-2022 09:34 PM
‎25-06-2022 09:34 PM
Since Friday 24/06 my modem (Huawei HG659) no longer maintains consistent connection to internet. Every few minutes it will disconnect and then try to reconnect.   Modem system logs show these messages. "WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected." and "WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_ISP_TIME_OUT)"    NBN box shows four solid green lights. ... View more
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