I'm reading this post and rolling my eyes as I identify with the typical ignorant response from TPG.   @L-User, you've downgraded by using a TPG supplied router. These routers come with a series of bugs which renders advanced features useless. I have a NBN TPG internet service and paid for this buggy router. After numerous and long conversations with TPG tech support who eventually referred me to Huawei and more lengthy conversations it was determined that the supplied modem features dont work. Check out forums in this community on port forwarding and DMZ. This unsolved case was marked as solved for a different user - what a joke: https://community.tpg.com.au/t5/Modems-and-Devices/Port-Forwarding-on-the-HG-659/td-p/112/page/2 . Do you have security cameras and want to access a controller? Forget that idea with this router.   Support is limited because the techs are not skilled enough for anything beyond a script. I ended up purchasing a different VDSL2 modem and it works perfectly. Do you think TPG would give a refund on a faulty router? Forget it. I made a mistake signing up to TPG. I moved from iiNet to TPG. iiNet were pretty good, but unfortunately they sold their souls at the expense of consumers. Lets not begin to talk about the $20 non refundable credit for the voice service which I never ever use and dont need. I will be adding to the list of ACCC investigation cases for TPG.   https://www.theguardian.com/australia-news/2018/dec/04/tpg-sued-by-accc-after-allegedly-taking-millions-from-customers-via-20-fee https://www.accc.gov.au/media-release/high-court-reinstates-2m-penalty-against-tpg-0   TPG are best known for providing poor support. People are sick of this. A company this big could be amazing, but evidently that it is not one of the company values.   ... View more