Hi BasilDV, It is sagemcom gateway fast 3864v3-hp.   Yes, I followed the steps, it's just not letting me to log in.  Thanks  ... View more

Thanks for the quick reply, When i tried to log in on the ADSL2+ page with my TPG username and passord, I unclicked "Connect to Optus" but after clicking apply and save it keeps bringing me to the same page to log in. I am not sure if it is locked with optus, is there anyway of checking this? Thanks ... View more

Hi there,    I have the same issue, I have hardreset the modem but it wont let me login with TPG username and password. Can you please assist? I have PM you the user name. Thanks ... View more