@Anonymous wrote: Hi @jungleboygeorge, Let us go ahead and fix this dropout issue affecting the service. If the dropout only occur when the upload speed is being utilised this could probably caused by Data Bandwidth Issue. Could you send us a PM With your details (Username/Customer ID) together with the address on file. Hi Shane,   Not sure how a bandwidth issue could cause all my devices to lose 5Ghz connectivity requiring a router restart? But I guess I'm no expert. For additional context... it's not an issue that occurs every time (I just ran a speed test using fast.com without any issues, recording 33Mbps upload speed). But when it does occur my only option is a router restart.   I've sent through my details via private message. ... View more

I would like to add to the chorus of unhappy customers having issues with 5Ghz connectivity. Who knows, maybe the more that post about the issue the more TPG can't ignore it!   Router:  Archer VR1600v v2 (Firmware Version:1.1.0 0.9.1 v5006.0 Build 200826 Rel.77218n) Issue:  All my devices connected via 5Ghz wi-fi lose all connectivity to the router Resolution:  The only solution is to "turn it off and on again" and wait the few mins to reconnect! Other info:  I'm using an FTTB connection within an apartment building 2.4Ghz wi-fi still works most of the time (although on rare occasions even 2.4Ghz loses connectivity as well) All the green lights on the router that are usually green are still green when 5Ghz dropouts occur Wi-fi interference is not an issue - I live in a small apartment with very short distances from router to my wireless devices, and utilise a 5Ghz channel that is not used much by neighbouring apartments Scenarios:  Appears to happen regularly when using full upload bandwidth Interestingly dropouts only seem to occur when uploading outside of the home network (i.e. over the internet). Connectivity dropouts do not occur when I'm transferring large files within my own network, e.g. from my PC (using 5Ghz wi-fi) to my NAS (using ethernet) Recently I've noticed dropouts occur when trying to backup a whole bunch of old photos to OneDrive (even 2.4Ghz dropped out after a while) Just this morning it happened when trying to upload a single 25MB file to OneDrive   I'm at the end of my patience with this issue, and judging by the lack of fix or acknowledgement from TPG regarding this issue being a hardware/firmware issue I am now looking to find another provider, which is a shame!   Cheers, from an unsatisfied and frustrated customer. ... View more