I am writing to you for account cancellation, I want to cancel my account on 10 Dec, since I am moving out on that day. Please don't cancel my account any day before that (10 Dec), since I still need my internet until then. What your staffs did to my previous account was unacceptable. There should also be refund for this first month payment and that 30 days notice fee as you promised. However, none of these happened. Due to my last unpleasant cancellation with your customer service via phone, I decide to write to you via email.   Please also cancel my credit card detail along with this cancellation.  I am more likely to report those previous unpleasant issues with ACCC or TIO, if you can't resolve my request smoothly and quickly.  Thank you ... View more

Just want to write my recent experience here with TPG   I first got their service because the tenet who last live here is using their service so she transfer her ownership to me. Otherwise, I would not use TPG at allllll!!!   I am moving out this apt on 10 Dec, therefore I called them on 28 Nov to cancel my plan in advance just so that I don't forget to do that later when I leave the country for 2 months. They transfered me to multiple person during my call, and I emphasised a million times that I would still need to use the internet until 10 Dec. The last person tell me I need to pay the 30 days notice fee, and it will be debited around 8 Dec at my next billing cycle. She told me that my my service will be till 28 Dec, and ask if i want to cancel my account now (28 Nov) or on 10 Dec. I asked her what is the difference between now and then. She told me there will be no difference, that's why I decided to cancel it on 28 Nov. She told me she already sent a request for cancellation.   On 29 Nov I recieved a cancellation email. On 30 Nov, my internet was disconnected and my 30 day notice fee was debited!! I was speechless. I called them that night asking to reconnect my internet. They told me the old account has already been cancelled, so I need to open a new account and pay for a month in advance. I told them this is purely their fault and I shouldn't pay extra for their staffs' issue. They told me they can refund me the first month payment and that when I cancel my new account I don't need to pay 30 days notice. Therefore, I opened a new account and made a mistake by giving them my credit card number.  On 2 Dec, I called them three times for refund progress, all three person deliberately hung up my phone after hearing my inqury.   Now, I don't know if I should call them to cancel my new plan, since they could simply just cancel my internet immediate and still charge me more even though I ask them I need the service till 10 Dec.   I also want to ask to switch my credit card detail to direct debit so that I can have more control of my money.   I already reported this issue to ACCC and TIO. ... View more