On June 22nd I called to ENQUIRE about internet to my new dwelling and the women I spoke to, I think her name was MG made a deal in which I can get two months free service if I pay the 99.95 start up fee, 10$ shipping as well as extra 20$ for something I didn't understand. I told her at this stage I could not afford this payment due to bills and having just moved and so on. So the women said I can pay it next week and I didn't have to commit to it. She said she will email or call me next week and I can decide if I want to go through with this. However, I was not wanting to go down this route, as I was still thinking about it. She was very pushy! She said I can change my mind before that first start up fee. Two hours later she rang me requesting my bank details and insured me that no money will be taken out until I am ready and that she required the bank details to give me the two months free internet?? So stupidly I gave this women my details. I received a cancellation letter from Tpg, cancelling my service yesterday. However, on the 23rd of June, 129.95$ was removed by Tpg from my account! I called back to get a refund for this and the same women said she couldn't help me and put me to billing! The women in billing couldn't help me either and said I have to email the request back to the cancellation email!? It’s very upsetting when someone is on a tight budget and explains this to your sales assistance and for this to happen. I called again this money and the women in billing said the money was refunded on Friday the 1st of July. On the 7th of July I get refund for 20$!? Where is the rest of the money? The women I spoke to on the 4th of July confirmed the refund was for $129.95, however only 20$ was refunded? I want the rest of my money returned!! ... View more