TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

About ipsa

since ‎11-07-2022
‎13-07-2022
ipsa
Level 2

Re: Stopped receiving domain name emails

by Level 2 in Broadband Internet
‎13-07-2022 12:09 PM
‎13-07-2022 12:09 PM
I have tested the email domains and it appears that the issue has been resolved and I am now receiving emails. Thank you BasilDV for your assistance.   For anyone interested, the tpg mail exchange servers listed above are now not blacklisted. So it appears this was the causing the issue. edit: Also looks like tpg are now using the same mx server the default tpg email - asav.tpg.com.au. ... View more

Re: Stopped receiving domain name emails

by Level 2 in Broadband Internet
‎12-07-2022 03:03 PM
‎12-07-2022 03:03 PM
Delivery Status Notification from Gmail senders:   The response was: The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mx1.tpgi.com.au. 203.12.160.122: FAILED_PRECONDITION: connect error (111): Connection refused] [mx2.tpgi.com.au. 203.12.160.123: FAILED_PRECONDITION: connect error (111): Connection refused] ... View more

Re: Stopped receiving domain name emails

by Level 2 in Broadband Internet
‎12-07-2022 12:52 PM
‎12-07-2022 12:52 PM
Well... it's been 5 days and my business domain email is still down - "The case is still under investigation by our Network Engineers." This doesn't seem to be a priority for TPG. It's hard to believe an IT company cannot promply fix what should be a simple IT issue. It's email, not rocket science. ... View more

Re: Stopped receiving domain name emails

by Level 2 in Broadband Internet
‎11-07-2022 12:57 PM
‎11-07-2022 12:57 PM
All my domain emails. Not the default xxx.tpg.com.au email. I'll send you a PM with the exact emails. The xxx.tpg.com.au emails appear to use a different server.   ... View more

Stopped receiving domain name emails

by Level 2 in Broadband Internet
‎11-07-2022 11:32 AM
‎11-07-2022 11:32 AM
Hi, I'm posting this here in the hope it gets some fast attention as this is affecting my business. I have stopped receiving domain name email. I beleive this started on Friday and speaking to a customer service guy this morning I am not the only one. The default xxx@tpg.com.au email works but the domain email does not. I am able to access the inboxes but no emails are found. mxtoolbox check has found TPG mx servers are on a blacklist. I'm not sure if this is the issue but it can't be good. blacklist mx1.tpgi.com.au (203.12.160.122) Blacklisted by UCEPROTECTL2 blacklist mx2.tpgi.com.au (203.12.160.123) Blacklisted by UCEPROTECTL2  smtp mx1.tpgi.com.au Failed To Connect smtp mx2.tpgi.com.au Failed To Connect   The worrying thing is most customers sending emails are not being allerted that there is an issue and assume they are being received. If their server stops trying to deliver them they will be lost.   I hope this can be rectified ASAP. ... View more
Latest Tags
No tags yet