Hello First of all - all your support numbers on your website do not answer.  What sort of customer service is this??? Im communicating on behalf of my elderly mother who currently has no phone since NBN was installed.  Her name is Giovanna D** Ph ******32 Address ***  You cannot call her as no phone calls are getting through As mentioned she is elderly and does not have the ability to understand instructions and absolutely needs a phone connection and internet. She decided to continue with TPG when switching to NBN.  You MUST send a technician (no over the phone instructions) by the end of business tomorrow 30/1  At 5pm on 30/1 we will be calling OPTUS to switch our accounts. Very disappointed with the pathetic service Luana D*** Mb ****9553 email l****@unite.com.au You have one day to resolve this issue. ... View more